Learn how the bridging of
Western and Eastern medicine can be
the key to unlock your true vitality

Support your health through consistent and individualized holistic medicine.

Interested in continuing your medical support with me but have some questions? Wonderful.

Below are some frequently asked questions about using Paypal and TimeTrade to book your appointment.

 

ONLINE CONSULTATION FAQ

I don’t have a Paypal account, can I use a credit card?
Absolutely! On the Paypal screen you’ll see an option at the bottom that says “don’t have a Paypal account?” Click it and you’ll see a place to invest using any major credit card, fully secure.

How does scheduling work?
Once you submit payment for the consult you'll be immediately redirected to my calendar. There you'll see open spots and can book yourself in. You will be prompted for all information at that time. Please note that the calendar you see will automatically adjust to your time zone.

What if none of the available times work for me?
If none of the available times work for you please send me an email and together we will find a time that is suitable. Please email me at info@DrAlisonChen.com with the subject line "[your full name] Schedule conflict" and include 3 potential times in order of preference.

What if I need to cancel my appointment?
If you need to cancel your appointment, please do so within 24 hours of the appointment to avoid charges. If you remove the appointment from your synced calendar, TimeTrade will automatically prompt you to re-book another time into my schedule. If you do not receive this option or have not synced your online calendar please email me at info@DrAlisonChen.com with the subject line "[your full name] Cancel appointment". Cancellations with less than 24 hours notice of your appointment will be charged in full.

I don't have Skype and am not technologically inclined. Can I still book in?
Absolutely! When you book in your appointment on TimeTrade it will collect your phone number. This is the number I will be contacting you from if you don't have access to Skype. If there is a physical condition that requires my visual inspection please email me a photo prior to your appointment. At this point I may refer you to a local practitioner if the photo quality is poor or I think further investigation is required. Please send photos to info@DrAlisonChen.com with the subject line "[your full name] Image attachment".

What time zone is the meeting for?
TimeTrade automatically adjusts my calendar for your time zone. There's no need to do the math and no confusion.

How can I find you on Skype?
For Skype sessions, please add me to your Skype account no later than 15 minutes prior to your appointment. Any technological difficulties may cut into our appointment time. My Skype account is AlisonChenND

How much are consultations?
A 60-Minute Skype or phone consultation is $320 USD. Please keep in mind, significant time goes into preparations and research to provide you the best protocols possible.

If you'd like ongoing care but aren't sure you can afford it every month, I've created a cost-effective strategy just for you. The Vitality Program allows me to privately answer your health and wellness questions each week. It is also an ideal way to supplement your 60-minute consultations. Find out more here.

Will you email me a detailed treatment summary like last time?
You betcha! My clients love this feature I offer. I put lots of time, research, and love into creating these documents that you will refer to for years and share with loved ones.

I'd like to book another appointment. How do I do this?
To book another appointment through Paypal please click here: www.DrAlisonChen.com/Online-Consultation/

Can I book in a friend or family member?
By North American law, I am required to see a patient in-person at least once prior to online follow-up appointments. I'd be happy to answer general inquiries or try to make a referral to a local practitioner if they are not able to see me in person. They are welcome to visit my website at www.DrAlisonChen.com and email info@DrAlisonChen.com with the subject line "[their full name] Question topic". Please see below for specific email format.

How should I send blood work or lab tests?
If you have pertinent blood work or lab tests please send them to me via email prior to your visit. Please email info@DrAlisonChen.com with the subject line "[your full name] Lab results".

What if I have another question?

I'd be happy to answer any general questions at info@DrAlisonChen.com. Please understand that in order to answer all email messages promptly I require the following email format:

  • include in the subject line: "[your full name] Question topic"
  • keep each email to a single topic
  • write in point form
  • be concise and keep to a maximum of 4 sentences

Please note, I will not answer any case-related questions and may not respond to emails not following the above format. If you have any urgent questions about your protocol or progress, the Vitality Program is for you. Find out more here.
For any life-threatening or emergent situation please call 9-1-1 or visit your nearest hospital. I am not available for on-call consultations.

To book in a 60-Minute Skype or Phone Consultation click the "PAY NOW" button below.
Once you've purchased a session, Paypal will re-direct you to my TimeTrade Calendar to choose a time slot that works best for you.